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The Dexterous lifecycleFour pillars. One lifecycle. One number that travels.
1. ProductThe Chemistry That Earns Its Place
2. EquipmentThe Hardware That Does The Work
3. ServiceThe Team That Knows Your Sumps By Number
4. Waste ManagementThe Proof Your OEM Wants
Service

Four Pillars · 03 — Service

Service

We know your sumps by number.

Service that shows up before you need to call

We build the support around your plant, so the help is already moving before you pick up the phone.

ISG UK Ltd field engineers work in your workshop, not from a regional office. The ISG UK Ltd laboratory turns samples around in 48 hours. Dexterous Digital records every visit and every reading. Ecospill rides on every van, ready the moment you need it.

Engineers, not call-outs.On a regular call cycle

Engineers, not call-outs.

Planned, not reactive.
Engineers on a regular call cycle. Concentration checks, top-ups, filter changes, bacterial controls. You'll know the engineer, they'll know your machines.
Documented in person.
Every visit closes with a digital report. Timestamped, engineer-signed, logged into Dexterous Digital. Audit-ready by default.
ISG UK Ltd Laboratory: 48-hour turnaround.
HPDSC, kinetic viscosity, GC-MS, infrared. QR-coded samples, full traceability. Drift caught before a line stop.
Ecospill on every van.
Spill response and compliance absorbents on every vehicle. Every visit doubles as a COSHH touchpoint.
Proactive service, not reactive support.On a regular call cycle

Proactive service, not reactive support.

On your floor, on schedule.
We come to you. Every visit on a planned cycle, every visit logged.
Also under one roof: ISG Industrial ServicesOn a regular call cycle

Also under one roof: ISG Industrial Services

Beyond the Dexterous fluid lifecycle, ISG UK Ltd operates a dedicated Industrial Services division. It handles the heavy-industrial work that sits alongside a manufacturing operation: access, cleaning, decontamination, decommissioning and emergency response. Same team accountability, same COSHH and ADR compliance backbone, same audit trail.
Access & cleaning Ultra-high and high-pressure water jetting High-risk confined space entries Industrial tank cleaning Interceptors and pipeline cleaning Desludging and AD plant support Site lifecycle Site decontamination, decommissioning and demolition Site shutdowns, clean-outs and machine removals Waste management and waste repackaging Demolition and decommissioning of existing plants Compliance & response Tier 1 COMAH and petrochemical industry support Emergency spill response Why this matters to you. If ISG UK Ltd is already on your floor managing fluid, we can extend into shutdown windows, tank cleans, decommissioning projects and spill response, without you onboarding a second industrial services contractor. One relationship, one compliance file, one accountable team.

By the numbers

41 hrLab sample turnaround
ON AVERAGE
85%Service cycles digitally logged
AND RISING
4ISO STANDARDS CERTIFIED
9001 · 14001 · 45001 · 14067

Dexterous Digital

Every visit, on the record.

Live monitoring
Real-time pH, concentration, temperature. No manual checks.
Trend reports
Continuous analytics surface high-cost machines and recurring issues.
Carbon Handprint data
The record that feeds the Carbon Handprint Report.
Traffic-light dashboard
Instant green/amber/red across every machine and site.
Compliance documentation
Every operation timestamped for HSE COSHH, ISO 14001 and OEM audits.
Predictive intervention
Failing machines surfaced before they cause downtime.

After 12 months on Dexterous

A complete fluid history, per machine, that exists nowhere else. What your OEM auditor wants. The benchmark every future quote has to beat.

The engineer does the work. Dexterous Digital turns every visit into a carbon credential.

Service

Compliance, by default

ISO 9001, 14001, 45001 and 14067. HSE COSHH, BOHS MWF (November 2024), DSEAR and environmental permits, non-negotiable. When the audit lands, the documentation is current, signed and on file.

Accreditations

Have an engineer assess one site

A full day on site with our engineer alongside your team. Closed-out Dexterous Digital report at the end. Spec gaps, handprint opportunities, 90-day service plan.

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Planned Engineer Services| Industrial Solutions Group | Industrial Solutions Group